• FURNITURE UPGRADES: New dispatch furniture will be purchased and installed in FY2019 with funding coming from 911 revenue.  Dispatchers will play a role in selected furniture and room layout.

• OPERATOR TRAINING:  Western Iowa Tech Community College has a scholarship fund that has funds available for dispatcher training.  We need to work with the college to identify and schedule training that both our staff and other dispatchers in the area would benefit from.  It is a great opportunity to host training at our center with reduced costs and no travel expenses for our staff.  It is also an opportunity for those to attend who do not choose to travel out of town overnight for other training.

• TEXT TO 911:  We are capable of receiving text to 911 but have not publicized it much due to the fact it is not available in bordering counties and we share the same news resources, we do not want the public to think it is available everywhere when it isn’t.

• CALEA:  Continue to make CALEA Accreditation and best practices part of daily operations so our agency is continually and systematically reviewing itself for continual improvement.  We now fall into a 4-year cycle where we will be evaluated annually using an online system of review.

• ACCREDITATION: We received our 2^nd CALEA Accreditation Award in November at the Jacksonville, FL CALEA Conference in November 2017.

• FIRE STATION ALERTING: We have implemented a new fire station alerting system for Sioux City Fire Rescue with the latest technology in voice to text Station alerting. This upgrade has drastically reduced the time from call receipt to dispatch and played a vital role in improving the response times for Sioux City Fire Rescue fire and EMS units.

• COUNTY FIRE PAGING: We have replaced all of the Rural Fire/EMS agencies with new 800 Mhz paging hardware and moved all County Fire/EMS agencies over to the Starcomm 800 Mhz radio system for radio communications.

Woodbury County Communication Center improves 911 communications and emergency response through various funding projects.

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